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Hardware Repairs

 

Supported Manufacturers:

 

Telxon

Symbol

Zebra

Intermec

Norand

UBI

Welch Allyn

Sato

PSC

TEC

Datamax

Printronix

Hand Held Products

Metrologic

Cisco / Aironet Wireless

 

AirLink Automation is happy to provide Depot Level hardware repair services for bar code scanning, printing and wireless system components. An overview of these services is provided:

 

 

 

 

Equipment Repair Service Procedures

 

Step 1: Please call AirLink the first time you have equipment to be repaired. We’ll go over the process with you over the phone and make sure you have our correct shipping address. Repeat customers can simply ship items to be repaired with documentation included—see below.

The phone number to call is: 410-647-8910

Step 2: Prepare the equipment for shipping by boxing it up properly and including a note or that includes:

·                     Your company name and return shipping address

·                     A contact person’s name, e-mail address and phone number

·                     A brief description of the problem you are experiencing with the hardware

Step 3: Ship the equipment (UPS, FedEX, DHL, etc.) to:

AirLink Automation

476 Yorkshire Drive

Severna Park, MD 21146

Attn: Service

Step 4: Once the equipment is received at AirLink, a technician will evaluate the problem and a service quote will be issued. At this point, we will contact you via phone or e-mail with the repairs estimate. We will perform the repairs once we receive your approval.

Step 5: Repaired equipment will be shipped back to sender via UPS ground service.

 

Scope Of Service

 

All repairs include:

·         A 30 day warranty on serviced parts and labor

·         A 3 to 5 day average turnaround on most repairs

·         Parts replacement with original manufacturer’s parts, unless third party parts are requested.

·         A sanity check whereby we’ll let you know if going with a refurbished replacement would be more cost effective than following through with the repair.

Printer repairs include:

      • Clean and reset all sensors to factory specifications
      • Adjust torsion rate and tension on ribbon clutches
      • Clean and adjust printhead and platen roller for optimum print quality
      • Adjust tension on belts, motors and springs for smooth operation
      • Clean and reset all electrical connections
      • Lubricate and adjust moving parts to factory specifications
      • Print test labels to ensure proper communication and correct printer performance
      • Clean inside and outside of printer housing

Scanner repairs include:

      • Re-alignment and calibration of internal components to factory specifications
      • Diagnostic evaluation
      • Electronic assemblies and housing repair or replacement
      • Thorough test and cleaning of scanner prior to its return to service

Portable Data Termimal repairs include:

      • Re-alignment and calibration of internal components to factory specifications
      • Diagnostic evaluation
      • Electronic assemblies and housing repair or replacement
      • Thorough test and cleaning of scanner prior to its return to service
      • *Re-load and test RF client software and settings so that terminal can be returned to service immediately.

*For loading of internal software, client configuration settings etc, we will need to have all the necessary files in order to return these terminals to their end-user settings. Please call for additional information on this service.

Cisco Access Points, Bridges and Client Adapter repairs include:

      • Option to replace malfunctioning device with a factory refurbished replacement. Note that most Cisco repairs will be quoted this way.

Payment Terms
  • Net 30 days with credit approval and purchase order
  • Credit card: Master Card or Visa
  • COD Money Order